Privacy Policy
At MyCreatorInsights, we're committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Your name and email address
- Account credentials (passwords are stored hashed; we never see them in plain text)
- Project content and files you upload (e.g., video titles, tags, thumbnails, project notes)
- Subscription and billing information (handled by our payment processor — see below)
- Feedback and support communications
We also automatically collect basic usage information — pages visited, features used, and anonymized analytics — to help us understand how the product is used and improve it.
How We Use Your Information
- Provide, maintain, and improve our services
- Process subscription payments and manage your account
- Power AI features (title generation, keyword research, thumbnail analysis, brand valuation, etc.)
- Send you account and service updates
- Provide customer support
- Protect against fraud and unauthorized access
Service Providers We Use
To run MyCreatorInsights, your data may pass through these services:
- Anthropic (Claude) — When you use AI features, the relevant inputs are sent to Anthropic's API for processing. Anthropic does not train on this data.
- Stripe — All subscription payments are processed through Stripe. We don't store credit card details ourselves.
- YouTube Data API — Only used if you explicitly connect your YouTube channel. Used to fetch your channel and video data to power workflow features.
- PostHog — Anonymized product analytics (feature usage, page views) to help us understand how the product is used.
- Amazon Web Services (AWS) — Hosting and storage. Your account data and uploaded files live on AWS infrastructure.
- Discord — When you submit feedback through the app, it's posted to a private Discord channel for the team to triage.
We don't sell or share your personal data with anyone beyond these service providers.
Information Sharing
We may share your information only in these limited circumstances:
- With your explicit consent
- To comply with legal obligations (e.g., a valid subpoena)
- To protect our rights and prevent fraud
- With the service providers listed above (under their respective privacy commitments)
Data Security
We use reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no online service is 100% secure, and we can't guarantee absolute security.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Request a copy of your data
- Opt out of marketing communications
- Close your account at any time
To exercise any of these rights, contact us at the email below.
Data Retention
If you cancel your subscription but keep your account, we retain your data so you can re-subscribe in the future without losing your projects and history.
If you explicitly request account deletion, we'll permanently delete your personal data within 30 days, except for:
- Aggregated and anonymized analytics that cannot be tied back to you
- Records we're legally required to retain (e.g., for tax purposes)
- Backups, which may persist for up to 90 days before being overwritten
Cookies and Local Storage
We use cookies and browser local storage to keep you signed in, remember your preferences, and run anonymized analytics. You can clear cookies and storage through your browser at any time, though doing so may sign you out and reset your preferences.
Children's Privacy
MyCreatorInsights is not intended for children under 13. If you're between 13 and 18, you should have a parent or guardian's permission before using the service. We don't knowingly collect personal information from children under 13; if we learn we have, we'll delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the updated date. Material changes will be communicated via email or in-app notice where appropriate.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: mikeavery333@gmail.com